Buggaz Return Policy
At Buggaz, we want you and your pet to be completely satisfied with your purchase. If for any reason you are not happy with your order, we offer a 14-day hassle-free return policy.
Eligibility for Returns
• Items must be returned within 14 days of delivery.
• Products must be unused, in their original packaging, and in the same condition as received.
• Perishable goods (such as those which need to be in cold chain constantly) and personalized items cannot be returned for safety reasons.
• Clearance or final sale items are non-refundable.
How to Initiate a Return
1. Contact Us – Email our support team at the Contact Page or call +44 20 8638 8782 with your order number and reason for return.
2. Receive a Return Label – We provide a free return shipping label for eligible returns.
3. Pack and Ship – Securely pack the item and drop it off at your nearest shipping center.
4. Get Your Refund – Once we receive and inspect your return, we will process your refund to the original payment method within 5-7 business days.
Damaged or Incorrect Items
If you receive a damaged or incorrect item, please contact us within 48 hours of delivery, and we will send a replacement at no additional cost.
Questions?
Our friendly customer support team is here to help! Reach out at 
or call +44 20 8638 8782.